If your item is faulty or damaged, or you have incorrect or missing items from your order we just need a little bit of information from you to help us speed up the process for you, our customer services will be happy to help. Contact them here.
To further assist you with a faulty or damaged item"
We will refund your purchase within 48 hours of receiving the goods. We refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items and a pro-rata rate for bundled items. Refunds will be credited back to the original payment method that the goods were bought with. All returns need to be in their original packaging and in a sellable condition.
Unfortunately, we would be unable to refund or credit on any of the following:
For exchanges you are required to purchase the item and send back the unwanted one for refund. This ensures that the product does not sell out in the meantime.
Items received/given as gifts may be returned for store credit, under the same conditions as above. To return your unwanted items please use the returns methods above.