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Returns Process

Returning faulty, damaged or incomplete orders

If your item is faulty or damaged, or you have incorrect or missing items from your order we just need a little bit of information from you to help us speed up the process for you, our customer services will be happy to help. Contact them here.

To further assist you with a faulty or damaged item"

  • Please report any incidences of damaged, faulty, incomplete or incorrect orders within 48 hours of receipt.
  • We will cover the costs of return and replacement of any items found to be faulty or damaged, as well as shipping costs incurred due to error on our part.
  • If your order arrives incomplete, please log into your account to check your order status, as some items may be on back order. If you are in doubt just give us a call or drop us an email.
  • We check all items returned as damaged or defective. In the event we find no fault, we reserve the right to recharge you for the item/s and to recover our fees and expenses from you. Packaging from damaged items may need to be kept or photographed as proof of damage in transit and to support customer claim.
  • If an item has been omitted in error, we will check our stocks and send any such missing item on immediately. Please check your order carefully upon receipt. If you have received the incorrect item, we will do everything possible to rectify the situation for you as quickly as we can, however regretfully, we cannot accept any goods, even those sent to you in error, if they have been worn/washed and that are not in a resell-able condition or not in their original packaging.
Our returns policy

We will refund your purchase within 48 hours of receiving the goods. We refund the monetary value of the goods returned to us, at the price you purchased them. This includes sale items and a pro-rata rate for bundled items. Refunds will be credited back to the original payment method that the goods were bought with. All returns need to be in their original packaging and in a sellable condition.

Exchanges and non-returnable items

Unfortunately, we would be unable to refund or credit on any of the following:

  • Washed/used play mats or used toys
  • Tailor-made or personalised items
  • Made to measure or bespoke goods

For exchanges you are required to purchase the item and send back the unwanted one for refund. This ensures that the product does not sell out in the meantime.

Gift returns

Items received/given as gifts may be returned for store credit, under the same conditions as above. To return your unwanted items please use the returns methods above.

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